Last updated: Nov 20, 2024
Welcome to KFC Applications (hereinafter referred to as "KFC App" or “Application” interchangeably) owned and maintained by PT Fast Food Indonesia Tbk, a company established and subject to the laws of the Republic of Indonesia (“KFC or Us”).
The following terms and conditions (Terms of Use) apply to access, install and or use the Application. References to the Application are considered to include derivatives thereof, including but not necessarily limited to mobile web apps and other applications. You acknowledge that you have read, understood and agreed to be bound by the Terms of Use set out below and other terms and conditions in connection with the Application, including but not limited to confidentiality and FAQ, which form an integral part of these Terms of Use. You must be at least seventeen (17) years of age to use the Application. These Terms of Use constitute a form of agreement between Us and You and therefore legally binding for the use of Our Application.
Please note that we may modify, add and remove these Terms of Use from time to time without prior notice. Users have a responsibility to review the Terms of Use regularly. User's continued use of the Application/Services after any changes to these Terms of Use, Visitors, registered users or ordinary users ("You" or "Users") agree and accept these changes and will be considered as User's agreement to be bound by any such changes. If you use any of our other services, your use is based on compliance and acceptance of the terms and conditions applicable to those services.
A. Services Scope
B. Cancellation Order
C. Details And Payment Procedures
D. Home Delivery And Table Ordering
E. Misuse & Fraud
F. Rights And Obligations
H. Limitation Of Use
I. User’s Disclaimer
J. Limitation Of Liability
K. Indemnity
L. Link And Third-Party Content
M. Termination
N. Privacy
O. Regulating Law
P. Disputes
Q. General Terms
R. Force Majeure
S. Intellectual Property Rights
T. About KFC FAQ
If You do not agree with this Terms of Use, then You are not permitted to continue using this Application.
1. Applications/KFC App are software that provides online and offline platforms that can be used to make order in Kentucky Fried Chicken in the territory of the Republic of Indonesia and to join Kentucky Fried Chicken customers loyalty program (“Services”). By placing an order through the Application, you will be able to view the menu, order and purchase Kentucky Fried Chicken food and beverages on our Application. We will provide order confirmation to the Application. We reserve the right to refuse the order as set out below.
2. While we will use our expertise with care in conducting the Services, we do not verify, and do not warrant, that all information provided is accurate, complete, correct or current available, and we are not responsible for any errors (including errors placement and typing), interruptions (temporary and / or partial, damage, repair or upgrading to the Application or otherwise), inaccurate, misleading or false information or unresolved information.
3. You may only use the Application when you have registered on the Application. At the time of registering our membership, you must provide the following information:
● Real name (not an alias or fictitious name)
● Shipping address
● ctive email address
● Telephone number that can be contacted
● Cellphone number that can be contacted
● Date of birth
● Gender
4. You must submit information that is accurate, complete and not misleading. You must continue to update and inform us if there are changes. We reserve the right to request documentation to verify the information You provide. After you have registered, the Application will provide You with a personal account with a password chosen by you ("KFC App Account").
5. By registering a KFC APP Account, you agree to provide us with personal data and information independently and voluntarily. You further state that any data and information submitted is true and valid, and give approval to us to obtain, collect, store, manage and use such data and information in accordance with these Terms of Use.
6. Only You may use your own account and you promise not to authorize or access anyone else to use your identity or use your account. You cannot assign or transfer your account to any other party. You must maintain the security and confidentiality of your account password and any identification we provide to you. In the event of any disclosure of your password, in any way whatsoever resulting in any unauthorized or unauthorized use of your account or identity, orders received from such unauthorized or unauthorized use shall still be considered valid orders, except You notify Us of this before We provide the requested Service.
7. Changes in market conditions or circumstances that occur may cause changes in a short period of time, leading to inaccurate or invalid information. In the event of a problem, customer service can strive to assist you and fulfil your request.
8. We may remove or delete ("Deleted") user membership of this Application or KFC App Account at any time, temporarily or permanently. Deleted Users are prohibited from attempting to use the Application under any other name or through any other user.
9. You promise that you will use the Application only for the intended purpose of obtaining the Services. You are not allowed to abuse or use the Application for fraudulent purposes or cause inconvenience to others or make false bookings.
1.We reserve the right not to accept every user or order (or in certain cases cancel the order confirmation) at our absolute discretion for any reason and without the need to give reasons for the refusal / cancellation. In the event that your order is rejected or canceled by us and payment has been carried out, we will replace the amount that has been charged without any additional costs.
2. In the event that your order return is rejected or canceled by us, you can contact our user Apps service or you can contact the outlet that matches your previous order (or the outlet desired by us) within 3x24 hours and we will replace the amount that has been charged. without any additional costs no later than 14 working days after the return application is addressed to us or another period in accordance with the provisions of the Bank.
3. By making orders or reservations through the Application, you accept and agree to the applicable terms and conditions, including those relating to the cancellation policy. The We shall not be liable for any breach of the terms and conditions agreed between the third party and the User (if any) or based on the User's specific request.
1. Download and or use of this Application is free of cost. We may introduce fees for the download and / or use of the Application at any time by first notifying you as it should be, so you can decide whether you want to continue using the App or not. However, the internet connection required to use the Service, and any related expenses (such as mobile data charges) incurred using the Service are your exclusive responsibility and solely liable to you.
2. Prices of Products and Services offered are in Rupiah. Unless expressly stated otherwise, the prices listed do not include taxes or service charges which are fully borne by the User.
3. By accepting the terms of use, you agree to use DANA and/or Gopay and/or Other Banking Institutions/Payment Service Providers as your payment method and therefore agree to follow the procedures set out under the Application, DANA and/or Gopay and/or Other Banking Institutions/Payment Service Providers as a payment service provider.
4. Payment option are as follow:
a. Using DANA
User can pay for order through the Application using DANA wallet that will cover the payments using Dana Balance, Debit Cards, Credit Cards, Direct Debit. This payment method will be available for both In-Store Ordering and also for Home Delivery. For DANA wallet payment method, you must have a minimum amount of balance to make an order and to make payment. If payment is not made, then We reserves the right to ignore the ordering process.
b. Using GoPay
User can pay for order through the Application using Go-Pay that will cover the payments using Go-Pay Balance and Go-Pay Later Balance. This payment method will be available for both In-Store Ordering and also for Home Delivery. For Go-Pay payment method, you must have a minimum amount of Go-Pay balance or Go-Pay Later Balance to make an order and to make payment. If payment is not made, then We reserves the right to ignore the ordering process.
c. Payment via banking institutions or other payment service provider partners Users can pay for orders through the Application of banking institutions or other payment service provider partners available on the KFC App page. These payment methods are available for both In-Store Ordering and Home Delivery. For a payment using this method, you must comply with the provisions of the banking institution or related payment service provider partners. If payment is not made, then we have the right to ignore the order process that you have made.
5. We reserve the right to delay or not to proceed, in this case not to proceed the User's payment request through the Payment Methods mentioned above due to certain reasons, including but not limited to indications or allegations of fraud, and deception and violations of the Terms of Use, violations of laws and regulations. including those related to payment instruments, payment transaction processing, anti-money laundering, corruption and terrorism financing prevention, or other actions that are not reasonable or suspicious, including the User's obligations to us have not been fulfilled.
6.Once you make full payment, KFC will place the order and issue the order detail as follow:
a. Home Delivery
● Order status;
● Ordered menu items;
● Payment details;
● Amount from purchase;
● Delivery;
● Tax (including Delivery Tax)
● Discount
● Total Price
b. Table Ordering (in-store ordering)- Pay and Pick
● Order status;
● Ordered menu items;
● Pickup number
● Payment details
● Promo Code
1. Home Delivery service is a home delivery service where the User will order food and beverages using App and choose the delivery address.
2. Regarding Delivery Service, We are not responsible for any damage to the Product and/or Product packaging which is proven to have arisen due to negligence and/or error of the Delivery Service/driver after the Product has been taken by the Delivery Service/driver selected by You through the Application.
3. Regarding Delivery Service if applicable, other costs incurred in connection with the order, including but not limited to parking fees and building entrance fees, the User is fully responsible and reimbursed for these costs, and Third-Party delivery services or Delivery Partners has the right to request reimbursement of other costs including from the Customer by providing supporting evidence including but not limited to parking receipts.
4. After delivery of the Product is made, the User is fully responsible for the cost of overtime or loss, damage, contamination, contamination or detention of the Product caused directly or indirectly by the user or a person acting on behalf of the User or by a third party delivery service or delivery partner.
5. Table Ordering will let the User to scan QR Code which is available in each table in the KFC restaurant that have been integrated with the Application ("Store"). After scanning the table, the system will then know in which Store the user is located. User will be prompted to confirm the Store which is visited. Upon User’s confirmation, then the order will be processed.
1. In the event of any fraud or misappropriation of your KFC App and/or DANA and/or Gopay and/or Other Banking Institutions/Payment Service Providers account by a third party, you should contact Us or DANA Customer Service and/or Gopay Customer Service, and/or Customer Service of your banking institution/other Payment Service Provider immediately after you have been know of such misuse. In this case, We shall not be liable for any incident of fraud or misuse of Dana and/or Gopay and/or Other Banking Institutions/Payment Service Providers account by any third party. We are not obligated to refund any payment or pay back to you as a result of such fraud. We are not responsible for fraud or misuse of your Dana and/or Gopay and/or Other Banking Institutions/Payment Service Providers balance if it is done through an application or server other than ours or if it is a result of your own error or omission. Should you suspect unauthorized or fraudulent orders made, you should contact our Customer Service team immediately.
2. You must use your own Dana and/or Gopay and/or Other Banking Institutions/Payment Service Providers account and make sure that there is sufficient funds to cover transaction costs. You accept financial responsibility for all transactions carried out on your behalf or in your account.
3. You must ensure that the payment details you provide to us are completely correct, accurate and accurate. We reserves the right not to accept certain payment methods.
4. In certain cases, we may require additional information or verification to validate and confirm the order, as described in more detail in the Application. Order are not confirmed until you have received a confirmation via App. In the event of fraud or determination will occur, then the order will no longer be available or automatically become invalid and We are not responsible for any obligations arising from it. If you choose not to submit additional information, the order will not be completed and will become invalid.
1. We hereby grants the user certain limited rights ("Limited License"), which cannot be transferred or delegated, to access and use the Application to the extent expressly permitted by these Terms of Use. In connection with this Limited License, we will not grant you any right or license in respect of the use of the Application, right or license not expressly granted, wholly owned by Us or other third-party owners of the license. Content available on the Application (including the software infrastructure used to provide the Content) is wholly owned by Us or Our affiliation and service providers. You may use the Application to place an order and you hereby declare and warrant that you will not file a false or speculative reservation request in anticipation of an available booking. You hereby declare to ensure that the payment information you provide is true and fully accurate. You also guarantee to provide accurate phone number and or details of your contact information.
2. Subject to the Terms of Use of the Application, you agree not to use the Application or any Content therein for (i) commercial purposes or (ii) directly or indirectly for purposes other than personal use or (iii) for unlawful (prohibited by law) or (iv) to perform actions that violate these Terms of Use. you agree not to modify, copy, distribute, transmit, display, reproduce, publish, license, create derivative works from transferring, or sell or resell any information, software, products or services obtained in connection with Applications. In addition, you agree not to:
a. use this Application or any content inside for commercial purposes without the prior written permission of the KFC;
b. access, monitor or copy content on the Application using any technology, software or any program either manually or automatically for any purpose without the prior written permission of the KFC;
c. undertake any action that imposes or may impose loss or damage, on our Application or infrastructure;
d. create a primary link to the Application (including but not limited to the ordering point) for any purpose without the express written consent of the KFC);
e. resell, use, copy, perform surveillance (such as using or installing spider or scrape programs), displaying, downloading or producing any content, software, products, services available through the Application for commercial purposes or competition purposes / activities;
f. reproduce the Application (via "frame" or "mirror") or arrange parts of this Application on any other web Application without prior Our consent;
g. sends announcements through the Application in violation of any law, regulation, or that may support activities that violate any law or criminal activity;
h. transmit or provide links to or post announcements containing material which may be deemed dangerous, obscene, pornographic, indecent, violent, racist, or discriminatory, humiliating, threatening, harassing, oppressive, hateful or objectionable;
i. transmits or provides links to any announcements containing libel, defamation, and lies;
j. transmit or make announcements that may infringe the intellectual property or other rights of certain entities or persons, including but not limited to copyrights, patents, trademarks, trade secrets or confidential information or publications;
k. sends an announcement when prohibited by applicable law or violates existing rights and obligations under a contractual relationship;
l. imitates any person or group, or misrepresents or misrepresents a person or entity for a relationship or takes a false identity if its purpose is to mislead, deceive or deceive through this App;
m. manipulates or falsifies information that aims to disguise the origin of the statement you provide;
n. uses the Application in any way that could damage, deactivate, interrupt or otherwise interfere with the use of the Application or other users of computer equipment, or cause damage, interference or restriction of functionality of any telecommunications software, hardware or equipment;
0. gain unauthorized access or make unauthorized modifications to the Application or other relevant websites, other accounts, computer systems, networks connected by the Application by hacking, password theft or other similar matters;
p. obtains or seeks to obtain any material or information in a manner incidentally provided by the Application (including but not limited to other destinations provided by the Application). This includes but is not limited to, obtaining or collecting information about other persons such as email addresses;
q. engaged in fraudulent actions or actions aimed at manipulating search engine results pages ("SERP") or performing search engine optimization ("SEO"). SEO practices are considered unethical or "spamdexing" including but not limited to cloaking, metadata, title tags, scraping content, link schemes, google bombs, keyword searches, hidden text or hidden links, link schemes, spammy comments and -another thing; or
r. any other action which may adversely affect or result in damage to the Application, KFC or its affiliates and employees, or the KFC's reputation.
3. Unless otherwise expressly specified, You are not permitted to create any other depth link other than the Application home page or frames or web pages or any material contained therein, or link to the aspect of the Application in the form of email for commercial purposes without the express written Our consent.
4. By placing an order through this Application, you hereby declare and warrant that you are not subject to any restrictions or restrictions by any sanction program or be subject to punishment under any anti-money laundering regime.
You hereby agree not to use the Application or the Content for any unlawful or unlawful activity. You agree that you will not use any equipment, software, or other technologies that may prevent or attempt to block the operation of this Application. You agree not to use this Application or its content for commercial purposes. You agree not to attempt, create, search, use or send automated means or other forms of technology to collect or obtain information from the Application, or any other means of interacting with the Application.
YOU ACKNOWLEDGE TO ACCEPT IN WHICH IS EXTENT PERMITTED BY APPLICABLE LAW:
1. THE SERVICES AND CONTENT OF THIS APPLICATION ARE PROVIDED BY "AS IS" AND "AS AVAILABLE". WE HEREBY EXPRESSLY UNDERSTAND THAT WE MAKE NO WARRANTY OR WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, IN CONNECTION WITH THE BUSINESS FEES OF THE PRODUCT OR SERVICES, OR FITNESS FOR THE PARTICULAR PRODUCTS AND SERVICES WE PROVIDE FOR A PARTICULAR PURPOSE AND DISCLAIMER THE ABUSE OF WHICH APPLICABLE RIGHTS;
2. WE DO NOT GUARANTEE THAT: (i) FUNCTIONS, SERVICES AND SECURITY FEATURES PROVIDED IN THIS APPLICATION WILL BE UNINTERRUPTED OR ERROR-FREE; (ii) ERROR OR FAILURE WILL BE CORRECTED; OR (iii) APPLICATIONS OR SERVER FREE SERVICE FROM VIRUSES, MALWARE OR DANGEROUS COMPONENTS;
3. WE DO NOT GUARANTEE THE ACCURACY, DUTY, INTEGRITY OR QUALITY OF CONTENT, APPLICATIONS OR RESOURCES AVAILABLE FOR AND FROM APPLICATIONS INCLUDING, BUT NOT LIMITED TO, ANY WARRANTY THAT CONTENT, APPLICATION OR FREE SOURCES OF NON-CONVENTIVE MATERIAL RESOURCES, INAPPROPRIATE OR CONTROVERSIAL;
4. WE DO NOT GURANTEE THE ACCURACY OF THE DISPLAY AND SHAPE OF THE PRODUCT BETWEEN THE IMAGES OR VIDEOS LISTED IN THE APPLICATION WITH THE PRODUCTS RECEIVED BY YOU DUE TO THE PHOTOGRAPHIC, LIGHTING, IMAGE RESOLUTION AND PRODUCT ILLUSTRATION FACTORS THAT ARE JUST AS A PROMOTIONAL MEDIA;
5. ANY OTHER MATERIAL OR OTHERWISE OBTAINED THROUGH THE USE OF THIS SERVICE IS AT YOUR OWN RISK AND RISK. YOU ARE SUCCESSFULLY ASSUME THE RISK, AND YOU WILL BE FULLY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA ARISING OUT OF THE SUBSTITUTE MATERIAL.
1. Any claim against us in any case by you shall be limited to the total amount actually paid by and or payable to you when using the Services during the events which caused the claim. In no event shall we and / or our licensors be liable to you or anyone at any cost, interest, damage or loss in any kind or form (including personal injury, emotional disturbance and loss of data, goods, income, profits, use or other economic benefits). The Company and or its licensors will not be liable for any loss, damage or injury that may have been caused by or caused by you or to any person for whom You have ordered the Service, including but not limited to damages, injury or injury arising out of, or with in any way with respect to the Service and or the Application, including but not limited to the use or inability to use the Service and or the Application.
2. You expressly exclude and release us from all liabilities, claims or damages arising out of or in any way with respect to other third parties. We are not be a party to the dispute, negotiating disputes between you and other third parties. The responsibility for the decisions you make on Services found through the Application is entirely responsible and in your way. You expressly exclude and release us from all liability, claim, cause of action, or damage arising from the use of the Service, software and or the Application, or in any way related to any other third party introduced to you through the Application.
You hereby agree to indemnify and hold harmless the KFC and its employees, affiliates, staff and partners, from and against any and all claims, liabilities, damages or losses including legal fees arising as a result of any third party claim in respect of:
a. Your use of the Application;
b. Content provided, made available or accessed through this Application;
c. Your breach of these Terms of Use and Our Policy;
d. Violations of other rights or obligations; and or
e. Any act or omission by you, whether negligent, unlawful or otherwise;
f. Violation of the laws and regulations in force in the Republic of Indonesia.
This Application may contain links to websites operated by parties other than KFC. We do not control such sites or links and are not responsible for the content or privacy or other activities of such sites. We, or other third parties, may automatically upload search results or provide links to other sites. We provide third parties the opportunity to provide, post, transmit or otherwise make available any information, data, text, images, sounds, graphics, videos, messages, reviews or other materials ("Content") through this Application. We do not review and / or have no control over sites, resources, and Content. You agree that we are not responsible for the content or availability of such sites and resources, and we do not endorse or recommend and are not responsible for the origin of the Site or the Content. You agree to indemnify us against and against all liabilities, expenses, damages, or damages, directly or indirectly caused or suspected to be caused by or in connection with your use of or account for Content, websites or resources.
1. We shall have sole and full discretion to change, suspend, discontinue this Application and or any part of the Application, including the Services or products provided in this Application, and or the use of this Application, or any portion thereof, at any time for any reason without notice before you.
2. In the event of termination, you remain bound by any obligation under these Terms of Use, including but not limited to warranties, indemnification, disposal and limitation of the obligations you have agreed upon.
3. We shall not be liable to you or any third party for any termination or suspension of your access to the Application.
We values User confidentiality KFC will endeavour to comply with relevant data protection requirements when performing its obligations under these Terms of Use. A separate Privacy Policy document governing the rights and obligations of in relation to privacy is available here.
These Terms of Use will be governed by and construed in accordance with the laws of the Republic of Indonesia.
In the event of any dispute arising out of or in connection with these Terms of Use, both Parties shall first discuss in good faith to achieve a peaceful settlement within sixty (60) calendar days from the date of the dispute notification. However, if the dispute cannot be settled by deliberation within sixty (60) calendar days, it will be submitted to the exclusive jurisdiction of the Central South Jakarta District Court.
1. These Terms of Use will govern all agreements and understandings between you and the KFC on the matter thereof, and will replace all prior, written or oral agreements between you and the KFC on the subject thereof.
2. If you use the Application for or on behalf of a third party ("Third Party"), such as a family member or friend, you are responsible for any errors in the accuracy of the information provided in connection with such use. In addition, you must inform Third Party of all applicable Terms of Use. When using the Application for or on behalf of a Third Party, you agree to indemnify and hold harmless the KFC against and against all liabilities, damages, damages, litigation and claims including legal fees arising out of or connected with any breach of these Terms of Use or negligence by you and / or Third Party.
3. If any provision is set out to be unenforceable or invalid, by a court of competent jurisdiction, such provision shall remain in full force to the fullest extent permitted by applicable law and such provisions shall not affect the validity and enforceability of any other provisions which left. The provision(s) in which are invalid and/or cannot be implemented shall be replaced with terms that similar to the original provision(s) and/or purposes.
4. The failure of either Party to enforce any provision of these Terms of Use shall at any time be interpreted not as a waiver of the Party's right to enforce any breach of that provision or any other provision of these Terms of Use or as a waiver of continuing infringement, which following any other terms or conditions of these Terms of Use.
5. You may not assign or assign your rights or obligations under these Terms of Use, without our prior written approval.
6. We reserve the right to change or revoke the Terms of Use (or any part thereof) in our sole discretion. We may change these Terms of Use at any time by installing the distinction in the Application. The latest version of the Terms of Use will replace all previous versions.
7. Notice granted pursuant to these Terms of Use shall be deemed appropriate under consideration if the Terms of Use are written and forwarded by registered mail or registered delivery service or equivalent to either Party (at our registered address, or otherwise notified).
1. We shall not be liable for any performance in which cannot be performed or violation of these Terms of Use, such as a transaction failure, limited access to the Application, or any damage or danger to the user resulting from any conduct or circumstance beyond your reasonable control ("Force Majeure Event"). Force Majeure Event include but not limited to natural disasters (floods, earthquakes), epidemics, riots, war declarations, wars, military acts, terrorist acts, embargoes, sanctions, changes to laws or regulations, lightning, storms / cyclones, strikes, demonstrations, and so on.
2. We shall not be liable for any damages or losses caused by any means to any party if We cannot process your order due to the Force Majeure Event.
Without prejudice to other Intellectual Property Rights owned by Kentucky Fried Chicken International Holdings, INC and / or its Affiliated Companies, this Application and its original content and function features are owned by PT Fast Food Indonesia, Tbk. and trademarks, service marks, trade names and other similar rights belong to Kentucky Fried Chicken International Holdings, INC and / or its Affiliated Companies and are protected by international copyrights, trademarks, patents, trade secrets and other intellectual property.
Any Intellectual Property Rights in this Application other than those owned by Kentucky Fried Chicken International Holdings, INC and / or its Affiliated Companies are the property of their respective holders.
If you have any further questions, please refer to FAQs.